You may have heard from some people that outsourcing your IT-related services is the way of the future. Initially, you probably ask yourself, “Why is this considered the future of IT services?” More and more companies are gradually starting to outsource their IT support. According to recent economic studies, businesses with 100 to 300 employees are leading the charge in this industry turnover. Are these recent studies just a current phase of business? Or, is this method of acquiring IT support a valuable move into the future of running a business? Here are four reasons why outsourcing IT support is essential to your business and why this form of support is the future of IT support rather than a phase.
It saves you money
Often, the cost of paying for the salary combined with benefits for one or two employees can be more expensive than outsourcing IT support for an entire year. Even when charged by the hour or by a project rate, your business has the opportunity to receive tremendous IT support by trained technicians while still saving you potentially thousands of dollars!
It’s the most convenient support
When you’re running a company that’s dispersed across the world, it can be difficult to hire a technician to provide support for each location. By outsourcing your IT support needs, you’ll have reliable service from a source capable of supporting all locations from one central location.
Shortage of IT support
As the IT industry continues to grow, more companies purchase new devices and/or programs that will eventually require the end user to seek support. This increase in the industry puts a stronger demand for excellent end-user support, making it more difficult for companies to hire more technicians to meet their demands. Outsourcing your IT support relieves you of this burden because it forces the support company to provide the required number of employees to support your business and its IT needs!
Knowledgeable Support
The most popular reason companies choose to outsource their IT support is because of the knowledgebase inherited by hiring true IT experts. Providing the proper training for an onsite technician can be costly and exhausting, especially as technology continues to grow. Why add extra stress to your business when you can leave the IT component of your business to the experts? Outsourcing IT support alleviates you of the added stress of hiring technicians and providing training for those technicians.
If you’re looking for IT support for your business, consider why you need IT support and what would be the best approach, whether that’s onsite or outsourced support. If you’re interested in outsourced IT support, consider scheduling a meeting here at NG2for more information.
